ThirdSpace ThirdSpace
Close 0 Reset Search Run Search What are you looking for? Type at least three characters to search. Filter Search Results
  • All Content
  • Blog
  • Case Studies
  • Event
  • Resources
  • News
  • Careers
  • Access Centre
  • Technologies
  • Workshops
  • Solutions
  • People
Load more
24 March 2016

How to solve the problem of passwords: Self-service technology

David Guest

Customer trust and confidence in passwords has slowly decreased over the years.

Given the average person signs into at least eight platforms, there is real pressure on users to create and remember authentications that won’t be breached.

With the need for multiple passwords detracting from the online experience, could self-service systems be the answer?


Why self-service technology is needed to improve access and security

As technology evolves, consumers are finding themselves having to recall more and more details. Having a number of passwords and usernames to remember is a genuine headache for customers. Three out of four people now use duplicate passwords to avoid this problem, but this causes security issues and concerns.

Organisations are always looking to improve the user experience and accessibility is an important part of this. It’s easy to forget or lose login details, with 77% of people often forgetting theirs. When they do, it can be a hassle trying to recover them. With passwords needed for everything from gaming and social networking to shopping and internet banking, making access easier for customers can give your business a significant competitive advantage.

The role of identity management and SSO

A well-implemented identity management solution can ensure that a business has the correct controls in place.

Features such as single sign-on (SSO) guarantee that customers visiting your organisation’s website can seamlessly move between apps using a single login. As well as reducing customer frustration and providing a user-friendly experience, identity management ensures you know exactly who is accessing your data.

IDM platforms such as Microsoft Identity Manager (MIM) and Azure Active Directory (AD) keep this data secure.

Removing the need for multiple passwords

Technology is being used more and more to enable self-service. From supermarket checkouts to self-service portals online, businesses are able to cut costs and deliver a better user experience. Customers can shop online, update account information or pay bills without being transferred to a partner site or having to remember login details for each section.

This removes a major deterrent for customers. They can easily scan their own groceries, print their own travel tickets, transfer finances online, and personally check themselves in at GP surgeries. The power is being placed back into their hands.

Password lists are beginning to build-up with every account and subscription individuals sign up to. However, self-service technology is extremely convenient for customers and creates good customer service. It also works in an organisation’s favour by reducing overheads, enhancing security and improving customer satisfaction.

Next, watch our conditional access and MFA webinar on-demand and learn how these technologies make it easy for your employees to work securely.

You may also like...


Planning a successful cloud to cloud migration: What you need to consider


Top 5 identity challenges for HCM SaaS integration – and how to overcome them

Recent Blog Articles

View All
David Guest
Solution Architect and Technology Evangelist
Learn More

Security and Privacy Current State Assessment

Visualise your current security and privacy position, get an improvements roadmap and obtain buy-in at board level.

Learn more
Award-winning solutions Award-winning solutions

Eight-time winner of the Microsoft Partner of the Year Award for Identity Management, Enterprise Mobility, Security and Compliance.


Welcome to ThirdSpace, the new home (and new name) for Oxford Computer Group UK.

Oxford Computer Group UK officially rebranded as ThirdSpace in the UK on 16 October. This rebrand reflects our broadening identity and security solutions, as working practices extend from the office and home into working flexibly and collaboratively from anywhere – Your "ThirdSpace".

Continue to ThirdSpace
ThirdSpace Please upgrade your browser

You are seeing this because you are using a browser that is not supported. The ThirdSpace website is built using modern technology and standards. We recommend upgrading your browser with one of the following to properly view our website:

Windows Mac

Please note that this is not an exhaustive list of browsers. We also do not intend to recommend a particular manufacturer's browser over another's; only to suggest upgrading to a browser version that is compliant with current standards to give you the best and most secure browsing experience.